1. Monthly Subscriptions
- You may cancel your subscription at any time from the Settings page
- Cancellation takes effect at the end of your current billing period
- No partial refunds for unused days within a billing period
- Pro-rated refunds may be granted within the first 48 hours of a new subscription if no streaming hours have been used
2. One-Time Passes (Daily / Weekly)
- Passes are non-refundable once activated
- A pass is considered activated when the first stream session is started
- If a pass was purchased but not activated within 30 days, a full refund may be requested
3. Service Issues
If you experience technical issues that prevent you from using the service (e.g., server downtime exceeding 4 hours, GPU unavailability), you may request:
- Streaming hour credit extension (preferred)
- Pro-rated refund for the affected period
4. How to Request a Refund
Contact us at [email protected] with:
- Your account email
- Transaction ID (found in Billing & History)
- Reason for refund request
Refund requests are processed within 5-7 business days. Approved refunds are credited back to the original payment method via Stripe.
5. Exceptions
Refunds will NOT be granted for:
- Accounts terminated due to Terms of Service violations
- Platform bans (TikTok, Shopee, etc.) — these are outside our control
- Dissatisfaction with AI voice/visual quality (we recommend using the free teaser first)
6. Contact
Billing inquiries: [email protected]